Basic Support/Maintenance

• Basic paid annual Support/Maintenance entitles you to the following services: Technical assistance from TychoMetrics® support engineers via written and telephone consultation from 8AM to 5 PM PST, holidays excluded.
• Support to a representative from your company up to and for each 500 seats of product, plus one alternate (e.g., 1000 seats yields two support representatives, plus one alternate for a total of three).
• Efforts to correct or provide functionally equivalent work-arounds for errors in the software which are reported to TychoMetrics Technical Support.
• Notification and access to all maintenance releases of software which TychoMetrics generally makes available, not including new plug-ins to the software.
• Notification and access to modified documentation reflecting changes and/or enhancements to software.
• Access to TychoMetrics's web Technical Support.

The following services are excluded: services for versions of software not licensed under the Right To Use Agreement; services for software that has been modified by any party other than TychoMetrics, unless otherwise approved by Predicate Logic in writing; services for TychoMetrics software not maintained or updated to the latest release level; services which become necessary due to failure of computer hardware, equipment or software programs not supplied by TychoMetrics; or services which become necessary due to catastrophe, negligence of customer, operator error, improper use of hardware or software or attempted maintenance by unauthorized persons.


Enterprise Support/Maintenance

Service and technical support that includes 7/24 support is available. You may contact TychoMetrics Technical Support through any of the following methods:

• Phone (858) 715-0100 - ask for Technical Support
• FAX (858) 715-0151
• Email support@predicate.com
• Internet: http://www.tychometrics.com/support.htm

Whenever contacting TychoMetrics Technical Support, please have your Customer Site ID or your Support Contract Number available in order to expedite the processing of your request.


Custom Support Services

Predicate Logic®, Inc. offers custom support services which can be tailored to your business needs. Custom services include on-site installation, product customization, performing metric analysis, and customizing Metrics. For more information, please call and ask for Sales or send Email to tychoinfo@predicate.com.

PREDICATE LOGIC INCORPORATED DISCLAIMS ALL EXPRESSED OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABLILITY AND FITNESS FOR A PARTICULAR PURPOSE.